Appointment Deposit Policy

With the increased demand for appointments and wait times for veterinary services across the entire country over the past 2 years, it has become more challenging for our clients to schedule timely visits. Coupled with this, unfortunately, we have seen an increase in the number of clients failing to show up for scheduled appointments, despite email and text reminders.

To keep those scarce appointments available – and reduce wait times for all patients – North Central Missouri Veterinary Services has implemented a $40 deposit to schedule an appointment for New Clients and a $50 deposit to schedule a surgery appointment. The amount is fully credited to your visit and is only non-refundable if the patient doesn’t attend the scheduled appointment without cancellation OR cancels within 24 hours of appointment time.

We graciously ask that you please let us know that you won’t need your appointment so that we may offer it to another client in need. Thank you for your understanding.

Appointment Cancellation/NO SHOW Policy

We appreciate you booking an appointment with us. If you need to reschedule or cancel your appointment, please do so at least 24 hours in advance so we can help another pet who needs our medical attention. No-shows, late arrivals, and late cancellations make it so other patients are unable to get the care they need and therefore will result in a charge to your account.

Our Policy

• Rescheduling or canceling your appointment with at least 24 hours of advance notice will not result in a fee.
• Rescheduling or canceling your appointment within 24 hours of your scheduled appointment will result in a $25 fee.
• If you cancel within an hour of your appointment or do not show up for your appointment, you will incur a $50 fee.

How to Cancel or Reschedule Your Appointment
If you need to cancel or reschedule your appointment, please email us at
[email protected] or use the PetDesk App or call us at (660) 646-8558.